Welcome to Trac Hair. By purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing your order.
1. Sales Policy
- All sales are final. We do not offer refunds or exchanges for any reason, except in cases where an item is received faulty or damaged. If you receive a faulty or damaged item, please contact us within 48 hours of receipt. An investigation will be conducted, and we will advise on the next steps.
2. Product Information
- We strive to provide accurate descriptions and imagery for all products. Customers are responsible for reading all product information, including descriptions and care instructions, before making a purchase.
3. Order Processing & Backorders
- Please allow 1-2 days for your order to be processed to be shipped, in most cases if you place your order before 12pm, we will dispatch your order same day.
- Orders marked as "backorder" or "preorder" require a processing time of 10–14 working days before dispatch. This timeframe does not include shipping. Shipping requires an additional 1–2 working days, depending on your chosen delivery method.
- Once an order is placed, it cannot be cancelled or amended under any circumstances. Please ensure all details are correct before completing your purchase.
4. Delivery & Responsibility
- Once your order has been handed over to the courier for delivery, responsibility for the package passes to the courier service. We are not liable for any loss, delay, or damage that occurs after dispatch. Please contact the courier directly for any delivery issues.
5. Faulty or Damaged Goods
- If your item arrives faulty or damaged, you must notify us within 48 hours of receipt. We reserve the right to investigate and request evidence (such as photographs) before offering a resolution.
6. Payment
- All payments must be completed in full at the time of ordering. We accept the payment methods listed at checkout.
7. Intellectual Property
- All content, images, and materials on this website are the property of Trac Hair and may not be used or reproduced without permission.
8. Privacy
- Personal information collected during the order process is handled in accordance with our Privacy Policy.
9. Changes to Terms
- We reserve the right to update these terms and conditions at any time. Changes will be posted on this page and will apply to all future orders.
By placing an order with Trac Hair, you acknowledge and agree to these terms and conditions. If you have any questions, please contact us before making a purchase.